Other Policy
Data Protection Policy
Last updated: 18 Oct 2026
Helium Smart Air Private Limited (“Helium”, “we”, “us”) respects your privacy. This policy explains what personal data we collect, why we collect it, and the rights you have over it under the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000 and its rules.
It applies to heliumair.in, the Helium app, our Helium Air devices, our customer support channels (calls, WhatsApp, email), and dealers.heliumair.in.
1. Who is responsible for your data
Helium Smart Air Private Limited is the Data Fiduciary for your personal data.
Address: C-23A, Ashok Marg, C-Scheme, Jaipur – 302001, Rajasthan, India
Contact for data-related questions: grievance@heliumair.in
2. What we collect
| Category | Examples | When |
|---|---|---|
| Identity & contact | Name, phone number, email address | Account creation, orders, enquiries, support |
| Order & delivery | Delivery and billing address, pincode, GSTIN (if provided), order history | Placing an order |
| Payment | Transaction ID, payment status, payment method type | Checkout. Card, UPI and bank details are collected and stored by our payment partners, not by us. |
| EMI / financing | Details you give to our financing partners for eligibility checks | Only if you choose EMI. The partner processes this under its own policy. |
| Installation & service | Installation address, photos/videos you share, service history | Installation, complaints, warranty claims |
| Device & app data | Device ID, temperature settings, usage patterns, energy consumption, performance and gas-health readings, app usage, connectivity status | Use of the Helium app and connected AC |
| Communications | Call recordings, chat and WhatsApp transcripts, emails | When you contact us or we contact you |
| Website usage | IP address, browser and device type, pages visited, referral source | Visiting our website. See our Cookie Policy. |
| Dealer & partner data | Business name, owner details, GSTIN, bank details for payouts | Dealer onboarding |
We do not knowingly collect data that we do not need for the purposes listed below.
3. Why we use it
- To process, deliver and track your order, and to send order, delivery and installation updates
- To install, service and repair your product, and to honour warranty claims
- To run the Helium app and connected features such as remote control, alerts and gas-health monitoring
- To respond to queries, complaints and grievances
- To improve our products, cooling algorithms and services, using aggregated or de-identified data wherever possible
- To send product updates and offers, only with your consent. You can opt out at any time.
- To prevent fraud and keep our systems secure
- To comply with legal obligations, such as tax, invoicing and consumer protection laws
We process your data based on your consent, or for legitimate uses permitted under Section 7 of the DPDP Act. For example, when you give us your address for delivery, we use it to deliver your order.
4. Who we share it with
We do not sell or rent your personal data.
We share data only with service providers who help us run our business. They act on our instructions and are bound by contract to protect your data:
- Checkout and payment partners (e.g. [GoKwik, Razorpay, Snapmint])
- Logistics partners (e.g. [Delhivery, Shadowfax])
- Installation and service partners and authorised dealers, but only for your order or service request
- Cloud hosting and infrastructure (e.g. [Amazon Web Services])
- Communication, CRM and customer-support tools (SMS, email, WhatsApp, calling)
- Analytics and advertising platforms, limited to what is described in our Cookie Policy
Your device usage data is used only to operate and improve Helium services. It is never shared with third parties for their own purposes.
We may also disclose data when the law requires it, for example to a court or government authority.
5. Storage and transfer
Your data is stored on secure servers [in India]. Some service providers may process data outside India. We transfer data only as permitted under Indian law.
6. How long we keep it
| Data | Retention |
|---|---|
| Account & contact details | While your account is active, plus [12 months] after closure |
| Order, invoice & payment records | As required under tax and company law (currently up to 8 years) |
| Warranty & service records | For the warranty period of your product, plus [1 year] |
| Call recordings & chat transcripts | [90 days], unless needed to resolve an open complaint |
| Device & app usage data | While your device is linked to your account. After that it is deleted or de-identified. |
| Security & access logs | At least 1 year |
| Marketing consent records | Until consent is withdrawn, plus the period needed to prove consent |
Once the retention period ends, or you withdraw consent and no legal obligation applies, we delete or de-identify your data. We also instruct our service providers to do the same.
7. How we protect it
We use reasonable security safeguards, including:
- Encryption of data in transit and at rest
- Role-based access, so only staff who need the data can see it, with multi-factor authentication on internal systems
- Logging and monitoring of access to personal data
- Regular backups and security reviews
- Contracts requiring our service providers to maintain equivalent safeguards
We never ask for your password, OTP or full card details over call, email or WhatsApp.
8. Data breaches
If a breach affects your personal data, we will notify you and the Data Protection Board of India as required by law. We will tell you what happened, what the likely impact is, what we are doing about it, and what steps you can take.
9. Your rights
You have the right to:
- Access: get a summary of the personal data we hold about you and how we use it
- Correct and update: fix inaccurate or incomplete data
- Erase: ask us to delete your data, unless we are legally required to keep it
- Withdraw consent: at any time. This is as easy as giving it, and it does not affect processing already done.
- Nominate: name a person to exercise these rights for you in case of death or incapacity
- Grievance redressal: raise a complaint with our Grievance Officer and, if unresolved, with the Data Protection Board of India
How to exercise these rights: email grievance@heliumair.in from your registered email, or use [Profile → Privacy settings]. We may verify your identity before acting on a request. We aim to respond within 30 days.
To stop marketing messages, use the unsubscribe link, reply STOP, or tell our team.
10. Children
Our products and services are meant for people aged 18 and above. We do not knowingly collect children’s personal data. If you believe a child has given us their data, please contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the revised version on this page with a new “Last updated” date, and notify you of significant changes by email or in the app.
12. Contact & grievances
For questions or complaints about your personal data, contact our Grievance Officer. Details are on our Grievance Redressal page.
Copyright & Intellectual Property Policy
Last updated: 18 Oct 2026
Our content
All content on heliumair.in, the Helium app and our official social media channels is owned by or licensed to Helium Smart Air Private Limited. It is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000 and other applicable laws. This includes text, product images, videos, graphics, product designs, user interfaces, software and code.
Trademarks
HELIUM™, Helium Air™, the Helium logo and related names, logos and product designs are trademarks of Helium Smart Air Private Limited. You may not use them without our prior written permission. In particular, you may not use them in a way that suggests we endorse you or in a way that could confuse customers.
What you may do
You may view, download and print content from our site for personal, non-commercial use. You may also share links to our pages.
What you may not do
Without our written permission, you may not:
- Copy, reproduce, republish, modify or distribute our content, product images or videos for commercial purposes
- Use our name, logo or product images in ads, marketplace listings, domain names or social media handles
- Scrape or bulk-download content from the site
- Sell products under the Helium name unless you are an authorised Helium dealer
Authorised dealers may use brand assets only as permitted under their dealer agreement.
Content you share with us
When you submit reviews, photos, videos or feedback, you confirm that you have the right to share them. You also grant us a non-exclusive, royalty-free licence to use, display and reproduce that content on our website, app and marketing channels, with credit where reasonable. We will not use your name or image in paid advertising without your separate consent.
Third-party content
Some content, such as press coverage, embedded videos and third-party logos, belongs to its respective owners and is used with permission or as allowed by law.
Reporting infringement
If you believe content on our site infringes your copyright or trademark, email [care@heliumair.in] with:
- 1
Your name and contact details
- 2
A description of the work you believe is infringed
- 3
The URL or location of the infringing content
- 4
A statement that you believe in good faith the use is not authorised
- 5
A statement that the information in your notice is accurate and that you are the owner or authorised to act for the owner
We will review the notice and act on it, including removing the content where appropriate, within a reasonable time.
Reporting misuse of the Helium brand
If you see counterfeit Helium products, fake websites, or unauthorised sellers using our name, please report it to [care@heliumair.in] or call +91 99451 66655.