At Helium, we aim to deliver not just products, but a seamless and reliable experience. This Refund and Return Policy explains how orders are processed, dispatched, delivered, and prepared for installation.
All orders are processed after successful payment confirmation. Once an order is placed, it undergoes verification and preparation for dispatch. Orders are typically processed within 24 to 72 hours on business days. Orders placed on weekends or public holidays are processed on the next working day.
All orders are dispatched within 7 days from the date of order confirmation. While we aim to dispatch at the earliest, delivery timelines after dispatch vary based on the customer’s location, serviceability, and logistics conditions. Deliveries to metro cities are typically faster, while remote or non-serviceable areas may require additional time. Delivery timelines communicated are indicative and not guaranteed.
Helium offers shipping across India through trusted logistics partners. In certain remote or low-serviceability areas, delivery timelines may be extended or service may be limited.
Helium air conditioners are large appliances and may be delivered in multiple shipments. The indoor unit, outdoor unit, and accessories may arrive separately based on logistics handling. Delivery is limited to the doorstep, and placement or installation is not included as part of the delivery process.
Installation is a separate service from delivery. Once the product is delivered, installation can be scheduled through Helium’s service network. Installation timelines may differ from delivery timelines. Helium’s service approach is designed to be proactive and digitally enabled, with support accessible through app-based workflows and service coordination.
Shipping charges, if applicable, are displayed at checkout before payment. Any additional costs such as installation or special handling are communicated transparently.
Once an order is dispatched, tracking details are shared via email or SMS. Customers can use these details to monitor shipment progress.
Customers are required to provide accurate shipping details and ensure availability at the delivery address. Our logistics partners will attempt delivery at the provided address, and successful delivery requires the recipient to be available and reachable.
In case of failed delivery attempts due to unavailability or incorrect details, re-delivery will be attempted based on the logistics partner’s policy. Delays may occur in such cases.
While we are committed to timely dispatch, delivery delays may occur due to factors beyond our control, including weather conditions, logistics disruptions, regulatory restrictions, or high demand periods.
If a product is received in a damaged or incomplete condition, customers must notify Helium within 48 hours of delivery with supporting images or videos. We will review and resolve the issue in line with our service and warranty standards.
Requests for changes in the shipping address can only be accommodated before dispatch. Once dispatched, changes may not be possible.
Orders can be cancelled before dispatch. Once shipped, cancellations may not be possible and will be handled in accordance with Helium’s return and refund policies.
Responsibility for the product transfers to the customer upon successful delivery at the provided address.
For any shipping, delivery, or installation-related queries, customers can reach out to Helium support at care@heliumair.in. Helium’s service model is built to provide transparent, reliable, and proactive support throughout the product lifecycle.
Contact our support team at care@heliumair.in with your order details. We'll process your refund request within 24-48 hours and keep you updated throughout the process.
Refunds are typically processed within 3-7 business days after approval. The amount will be credited back to your original payment method automatically.
Canceling means losing your exclusive benefits like 50% off launch price, priority delivery, and guaranteed availability. We're happy to discuss alternatives before processing your refund.
Full refund with no processing fees or deductions. We believe in transparent, customer-friendly policies that build trust and confidence.
You can cancel your pre-booking anytime before product launch. Here are the important details:
Full refund available until product launch announcement
No processing fees or hidden deductions
Refund processed within 3-7 business days
Contact care@heliumair.in to initiate cancellation
For any shipping, delivery, installation, refund, or cancellation queries, our support team is here to help.